Careers

Work with Juyo

Want to shape the future of hospitality analytics? We have a bold vision and a passion to elevate hospitality analytics onto the next curve. We’re looking for people who share our values, passion for technology and love for travel and hospitality (existing or to be discovered ☺️). If you’re interested in working with us at Juyo, or just want to say Hello, reach out here.


Juyo Analytics does not use recruiters to attract talent. If you have been approached via LinkedIn, Messenger or Whatsapp seemingly on behalf of Juyo Analytics, do not respond.

Open positions

Open Application: Are we looking for you?

Customer Onboarding Manager

We’re scaling fast, and that means stronger foundations. We’re expanding our Customer Support team with a Customer Onboarding Manager to ensure every hotel goes live smoothly and accurately from day one. You’ll own the journey from kick-off to handover, bridging Success and Support through solid planning, hands-on SQL, and real hotel know-how.

 

 

What You’ll Do 🚀

  • Lead complete hotel onboardings — scope, setup, customise, validate, go-live, early support, and handover.
  • Be a trusted advisor — guide clients on BI best practices (clean mappings, segmentation, PMS constraints).
  • Configure key integrations (PMS, POS, Finance, RMS) or coordinate with Technical Support.
  • Validate data using SQL/internal tools to guarantee accuracy before go-live.
  • Refine post–go-live setups and transition cleanly to Success and Support.
  • Triage issues with Support/Engineering while keeping clients confidently informed.
  • Document everything clearly for seamless handovers.
  • Own onboarding KPIs (time-to-go-live, data readiness, first-use milestones).
  • Track onboarding cost & efficiency — identify opportunities for templates, automation, and better scoping.
  • Create playbooks and light automations to make each onboarding faster and better.
  • Share learnings across teams and turn retrospectives into real improvements.

What Success Looks Like 📈

  • On-time, stable go-lives
  • Smooth post-launch thanks to proactive risk management
  • Playbooks and checks that speed up every new onboarding
  • A technical, forward-thinking approach that elevates scale and quality

 

You’ll Thrive Here If You Have 🔌

  • Strong communication and experience leading multi-stakeholder, client-facing projects
  • A positive attitude, growth mindset, and sense of humour
  • Technical and analytical habits with sharp project-management discipline
  • Experience with datasets, ingestion, integrations, APIs, and mapping logic
  • BI skills or advanced Excel (e.g., cross-filtered dashboards)
  • Basic SQL for validation/troubleshooting or Python for simple scripts
  • Clear documentation and calm, structured stakeholder management

What Makes You Stand Out ✨

  • SaaS or fast-growth startup/scale-up experience
  • Background in hotel operations or revenue management
  • Familiarity with PMS data flows and integrations (Opera, MEWS, Guestline, Apaleo, etc.)
  • Additional languages — English required, others are a plus
Apply Now