Position
Customer Support Manager
Spoiler Alert: Juyo is growing on all fronts:
• Great new clients
• Never-ending product development
• And again looking for more fabulous and fun people to join our team
The Juyo team is the next curve data visualization platform of the hospitality industry!
Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you have a talent for troubleshooting complex technical issues and a desire to work in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you!
Juyo Analytics is seeking a Customer Support Manager to join our dedicated support team. As a Customer Support Manager, you will play a critical role in ensuring the smooth operation of our products and services by providing excellent support to our customers.
Your Responsibilities:
• Provide second level support for technical issues, ensuring timely resolution and customer satisfaction.
• Provide clear and concise communication to customers, keeping them informed about the status and progress of their technical issues.
• Troubleshoot technical issues related to the use of our platform, utilizing appropriate diagnostic tools and resources.
• Analyze and understand customer inquiries, gathering relevant information to accurately identify the root cause of the problem.
• Assist in the onboarding of new hotels on the platform and provide basic training to new customers.
• Collaborate with cross-functional teams, including developers and engineers, to resolve complex technical issues and provide timely solutions.
• Document and track customer issues and resolutions in the support ticketing system, maintaining accurate records and ensuring proper follow-up.
• Proactively identify recurring issues and propose solutions to enhance product functionality and improve customer experience.
• Assist in creating and updating support documentation, including knowledge base articles and troubleshooting guides, to enhance the support process.
• Continuously update your technical knowledge and skills to stay up-to-date with the latest industry trends.
Must-Have Skills:
• Experience in the hospitality industry, ideally in revenue management or finance department
• Strong customer service orientation and a passion for delivering exceptional support experiences.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent written communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.
• You work well independently as well as collaboratively in a team-oriented environment.
• Flexibility and adaptability to thrive in a fast-paced environment.
What's next:
Juyo Analytics is experiencing rapid growth, which means you’ll be joining a company that moves at a fast pace. You’ll become part of a dynamic, international, and hands-on team that has a clear mission to become the leading data visualization platform for the hospitality industry. Get ready for an exciting journey, as every day with us will bring new and unique challenges!
