FAQ
An overview of most asked questions, is yours not on the list? Contact us!
We do not limit the amount of users on the platform, in fact we encourage you to embed the use of Juyo as broadly as possible in your organization. Data storage and traffic is part of the subscription to Juyo Analytics.
Within the platform there is a Comments functionality that allows you to share further context to dashboards or visualisations with your teams.
You can also send links to interactive dashboards to others via email, one-off and recurring.
Juyo’s individual visualisations can be exported in a number of ways, depending on the visualization type. Available formats include Data (XLSX, CSV, JSON), PDF, Image (PNG/JPG).
You can also take image screenshots of entire dashboards using a browser extension.
Do you want direct access to the full Juyo Data Model? Have a look at the Juyo Data Platform: we clean, structure and enrich your data and then make it available for you to pick up through an API or Data Feed. Completely customizable and fully flexible, particularly easy if you need to combine data from different brands and systems.
Yes! Juyo now offers the capability to share reports and dashboards, one-off or recurring, via email. These emails contain a link to a standalone version of the specific interactive dashboard and they can be accessed regardless of whether the recipient has access to your Juyo environment or not. For security reasons the emailed link expires.
We can ingest various formats of additional data, structured and unstructured. Depending on your needs and the technical work required, costs may apply.
Our Portfolio functionality allows you to visualise data across your entire portfolio and in an unlimited amount of definable subgroups. That means you can analyse within your portfolio the performance of specific Brands, Location-types, Commercial Regions, Cluster Revenue Managers, and more.
We are perfectly suited to combine data from hotels with different Brands and Systems in a structured way so you can truly understand the value that each property is driving.
We currently do not ingest any PII (Personal Indentifiable Information) from PMSs or other systems that we connect to. This means that we do not have or provide access to individual reservations with guest names, email addresses or other sensitive information.
We include data from several benchmarking tools in our visualisation tool. We ingest the data in the most granular way made possible by each tool. We currently integrate with STR, Benchmarking Alliance, MKG and Fairmas.
Juyo has visualizations to measure and track forecasting accuracy and tools to plan performance, create forecasts and measure performance against these forecasts and your performance budget. Forecasts can be imported automatically from an RMS feed, uploaded from an Excel file or created from scratch in Juyo.
We integrate with a large number of systems already (add link to Integrations page). In case there are systems we do not currently support: we are continuously developing new integrations so there’s a good chance your missing software is already on our radar. Contact us to find out!
We have a library of around 30 Constellations (pre-defined dashboards) available for our users, each with a specific analytical purpose such as Pick-Up Analytics, Pricing Analytics, Company Analytics, Marketshare Analytics, Room Type Analytics and many more. These templates can be fully customized to suit the user’s analytical objective and their personal preferences using Juyo’s Canvas technology.
With the constellations you can start extracting value from your data within minutes of receiving your log-in details.
During our onboarding process we provide training and access to resources to ensure you and your colleagues are well equipped to get the most value out of Juyo and your data. In general we have an initial onboarding session in which we cover the main functionalities of the system, followed a few weeks later by a more in-depth session to cover the more advanced ones.
Depending on your needs we can organize this to go faster, slower or with customized content. For hotel groups we create custom onboarding plans in agreement with the Customer.
Visit the Contact page to schedule a demo or conversation, even if you just want to say Hello!
It’s as simple as 1-2-3, really:
1) Let’s get an agreement in place, click here to contact us
2) We set up the data-flow from your PMS and other data sources to Juyo, depending on the systems different processes and timelines could apply
3) We launch the platform for you and share log-in details so you can map segments, channels and room types (about a 1-hour exercise) – you are now ready to be trained and start using Juyo!
Our integrations are launched with 99.9%+ accuracy and we validate accuracy of data for each newly onboarded hotel prior to releasing the log-in details to the Customer. It can happen that due to a different way of using a PMS there is a lower accuracy upon onboarding in which case we will find and rectify these before sharing the log-in details with the client. In some cases this may result in a (slight) delay of the onboarding process. Accuracy is our top priority!
Juyo is a Business Intelligence tool that aggregates data from multiple sources including your PMS, RMS, Rateshopping, Review Management, Benchmarking and other tools. It makes all this data available to you in an extremely flexible and in-depth dashboarding engine.
Juyo helps you understand what is happening in your business quickly so you can spend your time focusing on driving better outcomes by taking action.
We work with agile processes and release enhancements with an iterative approach. In general we release updates every month, sometimes small and other times more comprehensive. The more comprehensive releases are accompanied by release notes and a webinar to explain changes to the platform to our clients.
Currently Juyo retrieves data from most integrated systems once per day. This allows us to always present updated information for almost any analytical purpose. PMS data is usually refreshed just after night audit.
Security and protection of your data are a priority at Juyo Analytics. We leverage robust encryption protocols, access controls, firewalls and threat detection systems and follow industry best practices to make sure that your data remains safe. Our systems have been approved by external experts, also as commissioned by the largest hotel brands.
Despite Juyo’s far-reaching customization possibilities, the Juyo interface is easy to learn and use. We have placed a heavy focus on making the complex simple so you can focus on deriving value over hassling with software.
We teach you the basics of Juyo in a 20-30 minute call and take you by the hand on the more complex functionalities during our onboarding process. Using Juyo’s constellations (pre-defined dashboards) as a starting point you will be accessing the power of your data within minutes of receiving your log-in details.
Juyo Analytics is suitable for anyone looking to make data available seamlessly and leverage its decision powering capabilities. Smaller properties have limited opportunities to maximise revenue and profit due to a lower amount of available room nights to be sold, they need to focus on selling these to the most profitable guests. Large properties and hotel groups need to closely monitor their data as small changes have a large absolute impact on the company’s performance.
Juyo’s dashboards are fully customizable and can be made to suit your analytical objectives as well as personal preferences.
We have a Customer Support team on standby to help with technical challenges. They can be reached from within the Juyo platform through Chat or by opening a ticket. We have SLA’s included in our contracts.
For training and support on how to us the Juyo platform our Customer Success team has an onboarding programme and remains available afterwards for questions and coaching sessions on how to get the most value out of Juyo Analytics.
Juyo Analytics is hosted in the cloud and has no limitation on the data volume it can handle. We can scale our capacity dynamically with the needs of our clients. Juyo is overall lightning fast, some complex cross-filtering may result in a recalculation time of up to a few seconds. Juyo is heavily optimized for speed.
Check out our pricing page for more information. Contact us to discuss pricing for your specific needs and custom solutions (Juyo Data Platform and Juyo Embed).
Price reductions based on property volume will be offered, contact us for a custom quote based on your hotel inventory.
Juyo Analytics Data Visualisation platform was built with ease of use in mind. Anyone capable of using a computer is able to use Juyo.
Juyo ingests granular data from multiple sources including PMS, RMS, Rateshopping, Benchmarking, Reviewmanagement and Market Insight tools. PMS data forms the heart of Juyo’s visualisations right now.
During Q4-2023 and 2024 we will also launch integrations to Meetings & Events systems, Finance systems and POS/F&B systems to take your insight and informed decision making to even higher levels.
We currently visualise data in various types of charts, graphs, tables, maps and lists.
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We have a bold vision and a passion to elevate hospitality analytics onto the next curve. We’re looking for people who share our values, passion for technology and love for travel and hospitality (existing or to be discovered). If you’re interested in working with us at Juyo, or just want to say Hello, reach out here.
